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Frequently asked questions


Breakdown en route

Breakdown en route


I caused damage, now what?

Hopefully you will have taken the damage-theft waiver for €3.50 and brought your Excess from €1,500 to €350. This is because the renter is liable for damage as a result of theft as well as all other damage, however caused, inflicted or caused to the rented vehicle, regardless of whether it is the result of fault of the renter or third parties. Report the damage to the rental location. The damage will be recorded and charged to your reservation. You can pay this directly via the payment link sent to you by the location. EuroWheelz will be informed by the rental location. Or EuroWheelz will settle the damage. Download the European damage form here : You can use this form if you have caused damage to third parties and it is important for your insurance.

What should I do if I suddenly stop and the E-chopper stops working?

If the E-chopper suddenly stops working, the battery connector may have come loose while driving: disconnect the battery, wait a minute and reconnect it. The E-chopper may be able to drive again. If the battery is dead anyway, try the same as described above, but try very carefully turning the throttle a little bit; be careful NOT to turn it full! And then you could still drive back slowly. Should you catch a little hill going down, the battery will also recharge a little! Should this not help and you come to a standstill, you will have to call the rental location or ANWB roadside assistance if this is communicated on the key fob. N.B. Should the renter have driven too many km, and end up with a empty battery which would have to be picked up by the rental location, then an amount of €100,- can be charged by the rental location. However, should the renter have been given a battery that is not fully charged, the renter is not responsible and the rental location may bring a full battery. So always check if you get a full battery!  
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E-chopper rentallocations

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